The ombudsman program is also a good source of information about selecting a long-term care community, eligibility criteria, residents’ rights and other services for the elderly.

The ombudsman is a specially trained and certified volunteer who advocates for quality care in Texas nursing facilities.  

Volunteers are supervised by a professional staff ombudsmen who are part of the regional aging services network supported by the Texas Department on Aging. 

An ombudsman: 

• Provides information to residents and family about rights and procedures and helps identify additional resources in or out of the community;

• Investigates and resolve complaints by or on behalf of nursing home and assisted living residents, and

• Works with residents, families, friends, and community team members to resolve complaints and difficulties.

An ombudsman has the resources of the Texas Department on Aging and Disability Services and various other state and local regulatory agencies available to help resolve complaints and concerns.

National Long Term Care Ombudsman Resource Center